Terms of service
Terms of Service
Last Updated: May 13, 2026
Welcome to Veevvio. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any related content provided by Veevvio (“we,” “us,” or “our”).
By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
1. Online Store Terms
By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.
You may not use our products or website for any illegal or unauthorized purpose. You may not violate any applicable laws in your use of our website, including intellectual property laws, consumer protection laws, export laws, or data protection laws.
2. General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time. We may update, suspend, limit, or discontinue any part of the website or services without notice.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, services, product listings, images, descriptions, or other content without our prior written permission.
3. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to provide accurate product information, pricing, availability, images, and descriptions. However, we do not guarantee that all information on the website is complete, current, or error-free.
Product colors, sizes, dimensions, and packaging may vary slightly due to screen settings, production batches, photography, or other reasonable factors. Information on this website is provided for general shopping purposes and should not be your sole basis for making decisions where precise specifications are required.
4. Products, Availability, and Pricing
Product availability is subject to change without notice. We reserve the right to limit the quantities of any products we offer and to discontinue products at any time.
Prices are listed in USD unless otherwise stated. Prices, promotions, discounts, and shipping fees may change without notice before an order is placed.
We reserve the right to correct pricing errors, typographical errors, inaccuracies, or omissions. If an error affects an order you have placed, we may contact you for instructions, cancel the order, or issue a refund where appropriate.
5. Orders, Payment, and Billing Information
When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information. You are responsible for ensuring that your order details are correct before submitting your order.
All payments are processed through secure third-party payment providers. We do not directly store your full credit card number or full payment credentials.
We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, unauthorized activity, payment issues, inventory unavailability, pricing errors, shipping restrictions, or violation of these Terms.
6. Shipping, Delivery, and Risk of Loss
Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.
Delivery estimates are not guaranteed unless expressly stated. We are not responsible for delays caused by carriers, customs, weather, incorrect shipping information, natural disasters, labor disruptions, security events, or other circumstances outside our reasonable control.
Risk of loss and title for products pass to you when the products are delivered to the shipping carrier, unless otherwise required by applicable law.
7. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return and Refund Policy. Please review that policy before making a purchase.
Unless otherwise stated in our Return and Refund Policy, shipping fees, return shipping fees, taxes, duties, and handling charges may be non-refundable to the extent permitted by law.
8. Promotions, Discount Codes, and Gift Cards
Promotions, discount codes, coupons, and offers are subject to the specific terms stated at the time of the offer. Unless otherwise stated, promotions cannot be combined, applied retroactively, exchanged for cash, or transferred.
We reserve the right to modify, suspend, cancel, or refuse any promotion, discount, or offer where we believe there has been misuse, fraud, error, or violation of applicable terms.
9. Account Registration
You may be able to create an account on our website. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to notify us promptly if you believe your account has been accessed without authorization. We are not liable for losses caused by your failure to protect your account information.
10. User Content, Reviews, and Feedback
If you submit reviews, photos, comments, feedback, suggestions, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, modify, publish, translate, distribute, and display that content in connection with our business, website, marketing, and social media, to the extent permitted by law.
You are responsible for the content you submit. You agree not to submit content that is unlawful, abusive, misleading, defamatory, infringing, obscene, spam, or otherwise inappropriate.
We may monitor, edit, remove, or refuse user content at our discretion, but we have no obligation to do so.
11. Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, videos, design elements, trademarks, and other materials, is owned by or licensed to [[Store Name]] and is protected by applicable intellectual property laws.
You may not copy, modify, distribute, display, reproduce, or commercially exploit our website content without our prior written consent.
12. Third-Party Tools and Links
Our website may include links to third-party websites, apps, payment providers, shipping carriers, social media platforms, or other services. These third parties are independent from us and may have their own terms and privacy policies.
We are not responsible for third-party websites, tools, services, content, policies, security, or practices. Your use of third-party services is at your own risk.
13. Prohibited Uses
You agree not to use the website or services for any unlawful, abusive, harmful, or unauthorized purpose, including but not limited to:
l Violating any applicable law, regulation, or third-party right;
l Submitting false, misleading, or fraudulent information;
l Uploading malware, viruses, or harmful code;
l Scraping, crawling, copying, or harvesting website data without permission;
l Interfering with website security, operation, or performance;
l Impersonating another person or entity;
l Using the website to send spam, phishing, or deceptive communications;
l Attempting to gain unauthorized access to our systems, accounts, or data.
14. Disclaimer of Warranties
To the fullest extent permitted by law, our website, products, and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components. We do not warrant that the results obtained from using the website or products will meet your expectations.
15. Limitation of Liability
To the fullest extent permitted by law, Veevvio, its owners, employees, contractors, service providers, affiliates, and partners shall not be liable for any indirect, incidental, punitive, special, consequential, or exemplary damages arising from your use of the website, products, or services.
Our total liability for any claim related to your purchase or use of the website shall not exceed the amount you paid to us for the product or service giving rise to the claim, unless otherwise required by applicable law.
16. Indemnification
You agree to indemnify, defend, and hold harmless Veevvio, its owners, employees, contractors, service providers, affiliates, and partners from any claim, demand, liability, loss, damage, or expense, including reasonable attorneys’ fees, arising out of your violation of these Terms, your misuse of the website, your submitted content, or your violation of any law or third-party right.
17. Governing Law
These Terms and any dispute arising from your use of the website or purchase of products shall be governed by the laws of USA, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws.
18. Dispute Resolution
Before filing any formal claim, you agree to contact us first at 18813380451@163.com so we can try to resolve the issue informally.
Optional legal review clause: If you want to include arbitration, class action waiver, jury trial waiver, or venue language, have a qualified attorney review the exact wording before publishing, because enforceability may vary by state, product type, customer type, and notice method.
19. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
20. Termination
We may suspend or terminate your access to the website or services if we believe you have violated these Terms, engaged in fraudulent or abusive conduct, or created legal, security, or operational risk.
21. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.
22. Contact Information
If you have any questions about these Terms, please contact us:
l Veevvio
l Email: 18813380451@163.com
l Address: Room 306, No. 18, Lane 1, Tangfang Garden, Zone 35, Shangchuan Community, Xin'an Subdistrict, Bao'an District, Shenzhen, Guangdong, 518104, China
l Website: https://veevvio.com/